At the website associated with onewheel (‘the Company’ or ‘we’), your privacy is of utmost importance, and we are dedicated to protecting your data responsibly. This Privacy Policy delineates our approach to handling personal data, adhering to a range of privacy laws including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec Law 25, the European Union’s General Data Protection Regulation (GDPR), Brazil’s Lei Geral de Proteção de Dados Pessoais (LGPD), California’s California Consumer Privacy Act/California Privacy Rights Act (CCPA/CPRA), Colorado’s Colorado Privacy Act (CPA), Utah’s Utah Consumer Privacy Act (UCPA), Connecticut’s Connecticut Data Privacy Act (CTDPA), Virginia’s Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and others.
This policy is in effect for all visitors to our website, users of our applications and services, recipients of our communications, and anyone who interacts with us through our platforms. It’s important to be aware that this policy does not apply to external platforms, applications, products, or services you may access from our platform, each of which operates under its own privacy policies.
Our processing activities cover various interactions with the Company, including when you:
- Engage with our applications and services as a user
- Visit any websites linked to this Privacy Statement
- Communicate with us via newsletters, emails, phone calls, or text messages/SMS
We collect diverse types of personal data to facilitate your interactions with our services. This includes:
- Account details necessary for authentication and account management
- Payment information to process transactions
- Financial data relevant to billing and account maintenance
- Purchase histories to provide customer service and tailor experiences
- Mobile device identifiers to enhance security and personalization
- Location data to offer location-specific services and content
- Feedback you provide to improve our services
- Social media information when you link your account or engage with us on social platforms
- Product-related data to fulfill orders, support, and warranty services
This data is collected through various means: user input during registration or transactions, direct interactions with our team, and automated technologies such as cookies, which we use for enhancing user experience, tracking preferences, and analyzing site traffic. Third parties may also share personal data with us, in accordance with their privacy practices.
Our website uses cookies to provide a seamless experience, improve functionality, and analyze web usage. These cookies are categorized into Strictly Necessary, Preference, and Analytics, each with a specific role in optimizing your visit. Users have the option to manage their cookie preferences using our Cookie Manager.
We adhere to data retention principles, ensuring that personal data is kept for no longer than necessary, as dictated by law or the purpose for which it was collected. Once its usefulness has expired and we are no longer required to retain it by applicable laws, we take steps to delete or anonymize the data.
To safeguard your personal data, we implement a range of organizational and security measures. This includes employing encryption for data in transit and at rest, as well as engaging with reputable third-party processors who also uphold high standards of data protection.
We recognize the importance of children’s privacy and do not intentionally collect personal data from individuals under the age of 18. We encourage parents or guardians to supervise their children’s online activities and rely on them to resolve any issues or raise any concerns regarding the processing of their children’s data.
As a data subject, you have rights that vary depending on your jurisdiction. These may include accessing, rectifying, erasing, restricting the processing of, transferring, objecting to certain types of processing, non-discrimination, filing appeals or complaints, and withdrawing consent at any time. To exercise these rights, please reach out to our privacy team via email at [email protected] or through written correspondence to the address provided on our website.
Our Privacy Policy is subject to change, and we will post any updates on our website. We encourage you to review this policy periodically for any amendments.
For privacy-related inquiries, unsubscribe requests, or to contact our data protection officer, please use the aforementioned contact methods. Your privacy concerns are important to us, and we are committed to addressing them promptly and effectively.